Benefits of entering into a service agreement:
- All labor required to perform two preventative maintenance calls per year is included in the cost of the agreement.
- As a contract customer you are eligible to receive free phone technical support.
- Replacement copies of software are provided at 1/2 price (list price for new software is $2,500-$5,000 each).
- Repair Labor is discounted by $20.00 per hour.
- Travel time Labor rates are discounted by $20.00 per hour.
- All Parts purchases are discounted for the life of the contract
- The labor to perform the annual dynamic accuracy tests is included in the cost of the contract.
- You receive regular notification of advancements in technology and offers to upgrade your machines at discounted rates
- Preferential treatment over non-contract customers with same day response to your calls and on-site service within 48 Hrs.
- Machine performance is reviewed by an experienced OEM Trained professional who can assure that your equipment is operating at it’s peak performance level for accuracy, speed and reliability.
- Following the Annual Major PM we will complete a Excellon Dynamic Accuracy Test and provide a Certificate of Accuracy and calibration labels for ISO compliance.